Although we are more than happy to accept referrals in both surgery and heart problems, these must always be arranged through your own vet.
Usually, if your vet feels your pet has a problem that we would be able to assist with, they will ring us and ask to speak to Edric Cross in the case of a surgical case, or Karl Bovenizer for cardiology or ultrasound. As soon as we have all the details and history, and are comfortable that we can help your pet, we will usually arrange for an inital consultation to decide on the best route for diagnosis and treatment. In some cases, especially surgical, this may occur at the same time as admitting your pet to the hospital.
Following treament or diagnosis, we will then discuss the outcome with your vet. At this point, we may carry out the initial follow-up examinations or we may recommend that you return to your vet for follow-up. This can depend on the procedure carried out. With major orthopaedic operations, we will often recommend you attend our hydrotherapy unit for a course of treatment. With cardiology cases, it is not unusual for a follow-up scan to be suggested 3 or even 6 months after the initial examination. At all times, your own vet will be involved in any discussions and will receive a written report after the event.
Although in some cases, advice may be given over the phone, we will always insist on a written referral letter before proceeding.