Updated policies - Find out all the information about our updated policies at the bottom of the page.

Admissions

Bringing your pet into our veterinary practices

If your pet is coming into the surgery for tests, medical treatment or surgery, we have a set procedure to try and make it a little easier for both you and your pet. When the vet decides that your pet needs to come into the surgery, they will pass the details to one of our nurses. They will then contact you to arrange a suitable time for you to bring your pet in and to discuss any issues associated with the visit, including an estimate of costs. Please remember that this is an estimate and estimates can change based on what we find during investigations or surgery. We will try to arrange a specific appointment time to bring your pet in. This allows our nursing team to give you more time at what can be a stressful time. If everybody arrives at the same time, it makes the whole process that little more rushed and stressful for all.

In our Onchan surgery, we have a special entrance for in-patients. Morning surgeries tend to be a little busier in Onchan, so we separate in-patients from consultations. The entrance for in-patients is situated at the back of our surgery, off Stoney Rd. If you are unsure as to where this is, please ask one of the staff or see the map on the contact page. In Ramsey, please use the main entrance. Depending on the reason for your pet's visit, it may need to be starved overnight. Please check with our staff for any special preparations you may need to make prior to the visit. All surgical patients will be offered a pre-anaesthetic blood test. This is to allow us to check for any underlying problems that may not be seen on a clinical exam such as early kidney or liver disease. These are highly recommended in animals over 7 years old.

Overnight Care

Arg Beiyn Veterinary Practice

Overnight hospitalisation of inpatients

Emergency care for your pets

Arg Beiyn Veterinary Practice provides 24 hour on-site emergency care for registered clients. This means that in an emergency you telephone us on our normal contact number which will refer you to our on call vet. They will discuss your concerns and make arrangements to meet you at the surgery if required. If your pet needs to be hospitalised overnight it will be cared for at our practice by our team.

Overnight hospitalisation of in-patients

Occasionally, it may be necessary for your pet to stay in the practice overnight or over the weekend due to his/her condition.

Arg Beiyn Veterinary Practice does not have a vet or nurse permanently on the premises during the hours of 6.30pm- 8am on weekdays and between Saturday 1pm and Monday 8am.

For those patients that are required to stay in the hospital during these hours the number of times the vet or veterinary nurse will check on that in-patient is determined by that pet’s condition. Each case is treated on an individual basis.

You can be assured that, should your pet require it, intensive care will be given during these hours and the vet or nurse will remain with your pet as long as necessary.  

Before leaving an animal at a practice, the owner, keeper or carer will be made aware of the level of supervision that will be provided to the animal, particularly the level of supervision outside normal working hours.  

It may not be possible to contact the vet directly during these hours as the main surgery number will be diverted for emergency calls only. Should the vet need to contact you during the time your pet is with us he/she will refer to the numbers you left with your consent form.

Info: Overnight Care