We are open and COVID-19 SECURE. Click here to find out more


Bringing your pet into our veterinary practices

If your pet is coming into the surgery for tests, medical treatment or surgery, we have a set procedure to try and make it a little easier for both you and your pet. When the vet decides that your pet needs to come into the surgery, they will pass the details to one of our nurses. They will then contact you to arrange a suitable time for you to bring your pet in and to discuss any issues associated with the visit, including an estimate of costs. Please remember that this is an estimate and estimates can change based on what we find during investigations or surgery. We will try to arrange a specific appointment time to bring your pet in. This allows our nursing team to give you more time at what can be a stressful time. If everybody arrives at the same time, it makes the whole process that little more rushed and stressful for all.

In our Onchan surgery, we have a special entrance for in-patients. Morning surgeries tend to be a little busier in Onchan, so we separate in-patients from consultations. The entrance for in-patients is situated at the back of our surgery, off Stoney Rd. If you are unsure as to where this is, please ask one of the staff or see the map on the contact page. In Ramsey, please use the main entrance. Depending on the reason for your pet's visit, it may need to be starved overnight. Please check with our staff for any special preparations you may need to make prior to the visit. All surgical patients will be offered a pre-anaesthetic blood test. This is to allow us to check for any underlying problems that may not be seen on a clinical exam such as early kidney or liver disease. These are highly recommended in animals over 7 years old.

Overnight Care

Patients hospitalised in the practice overnight will receive the level of observation and care as deemed necessary by the case veterinary surgeon.

This will depend on the severity of ill health of the patient, and the medication and treatment the patient will require during the night.

This will either consist of visits or permanent monitoring, classed as critical care. The case veterinary surgeon will leave detailed instructions regarding patient care, medications and treatment required overnight.

Predominantly, a registered veterinary nurse (RVN) will, throughout the night, perform the necessary visits for the patient and follow the veterinary surgeons instructions regarding administration of medications and additional treatments required, maintaining within their professional remits.

If the RVN has any additional concerns, they will contact the veterinary surgeon for further instruction. The RVN will also be able to update the owner regarding the patient’s demeanour, on request from the owner.

If no further update requests are made, owners should expect an update between 18.00-19.00 hours, and again the following morning between 9.00 - 10.30. If further requests for updates are made, they will be given by the veterinary surgeon/RVN once they have assessed the patient. Please do not call the emergency telephone number if the update time is delayed. The appropriate member of staff will contact you when they have finished their checks and care of your pet.

The case veterinary surgeon will make the owner aware of the level of care the patient will receive during his/her overnight stay at the owner’s consent for overnight treatment. The client will also be made aware of hospital location (Onchan or Ramsey) and telephone number to contact.

Overnight care will be priced dependent on the level of care required. Owners will be informed of the level of overnight care, and an estimate of cost for this, prior to agreement of overnight care.

Info: Overnight Care